ChatSure Retail lets your shoppers search, build a basket, pay, earn Rewards points, track delivery and sort out a return, all inside WhatsApp. No new app to download. Your teams run every chat, order and complaint from one back office.
ChatSure Retail comes ready for supermarkets: WhatsApp shopping, AI, payments, loyalty, customer profiles, campaigns and a service desk, all configured to your stores, brand and rules.
Example basket prices on this page are illustrative only. Real prices, stock and delivery options always come from the retailer's own systems.
The shopper sees your brand from the first "Hi" to the receipt, and never starts again in another app.
ChatSure Retail reads prices, stock and points from your systems in real time and writes orders and payments back. Stock and prices are checked again before every checkout.
Each person sees only what their job needs. Complaints, substitutions, refunds and payment exceptions always reach a person; AI suggestions are labelled as suggestions.
The complete suite, feature by feature, with the phase in which each one goes live.
| Feature | What it does | Phase |
|---|
Built to the Nigeria Data Protection Act 2023. The retailer is the data controller; UKConcepts Limited is the data processor under a data processing agreement.
The WhatsApp number is the shopper's identity. Stronger checks only for regulated services such as credit.
Marketing and profiling only with recorded consent; opt out with one word; data requests honoured.
Card data never touches ChatSure. Orders and payment confirmations are idempotent, so a double tap never charges twice.
Linking needs a one-time code; every redemption is confirmed by the shopper and validated with the retailer's loyalty platform.
Role templates, per-person feature switches, store-level data scoping and automatic sign-out on shared devices.
Private evidence links that expire; every change to an order, refund, setting or role logged with who and when.
One or two approved stores, a manageable product range and defined delivery capacity. Each gate needs the retailer's sign-off before the next phase starts.
| Pilot measure | How it is measured |
|---|---|
| Customer engagement | Unique shoppers chatting per week; share returning within 30 days |
| Shopping-to-order conversion | Orders placed ÷ shopping conversations started |
| Average basket value | Paid order value ÷ paid orders, against in-store baskets |
| Order accuracy | Orders with no missing, wrong or unapproved substitute items |
| Repeat purchase | Shoppers ordering again within 30 and 60 days |
| First-contact resolution | Cases closed without a hand-off or reopening |
| Service-level compliance | Cases resolved within the agreed target, by store |
| Customer satisfaction | Post-order and post-case rating in the chat |
| Cost per completed order | Staff time, messaging and platform cost ÷ completed orders |
| Loyalty activation | Rewards members linked on WhatsApp and points redeemed |
Targets are agreed after a two-week baseline in the pilot stores.
Move the sliders to explore scenarios. This is a model, not a forecast: the pilot replaces these assumptions with the retailer's own numbers.
Excludes fulfilment costs, discounts, payment fees, technology fees, tax and cannibalisation of existing sales. The business case rests on incremental contribution margin, not gross sales.
No per-conversation pricing trap. Firm figures follow discovery, once integrations, message volumes, AI workload and responsibilities are known.
| Component | Approach |
|---|---|
| Implementation | One-time fee for discovery, configuration, branding and integration |
| Platform subscription | Monthly or annual enterprise licence for the modules switched on |
| Messaging | WhatsApp conversation and infrastructure charges passed through transparently |
| Usage | Volume-based pricing for AI and transactional workloads |
| Custom development | Scoped and approved separately before work starts |
| Performance incentive | Optional, linked to verified incremental results from the pilot measures |
| Support | Defined service levels, incident response and a named account manager |
| Area | Retailer | UKConcepts Limited |
|---|---|---|
| Decisions | Executive sponsor, project lead, pilot stores, sign-off at each gate | Programme manager, weekly status, risk log |
| Systems access | API access and test environments for POS, inventory, loyalty, ERP, delivery | Integration layer, data mapping, monitoring |
| Product data | SKUs, prices, stock rules, product images | Catalogue import, search, WhatsApp catalogue |
| WhatsApp channel | Retailer Meta Business account, brand approvals | Business API set-up, templates, number verification |
| Payments | Merchant accounts, settlement rules | Gateway and virtual accounts, one-charge-per-order matching |
| Fulfilment | Pickers, riders or delivery partner, store desk | Order workflow, status messages, proof of delivery |
| Customer service | Agents and store managers | Role set-up, training, AI reply assistant |
| Marketing | Offers, campaign calendar, Rewards rules | Segments, templates, workflows, analytics |
| Data protection | Data controller: lawful basis, privacy notice, retention | Data processor: agreement, security controls, audit logs |
| Support | First-line store feedback | Second- and third-line support to agreed service levels |
The 90-day, five-phase plan above.
An executive sponsor and a project lead.
One or two pilot stores and the product range.
Access to POS, inventory, loyalty and payment teams for scoping.
On approval, UKConcepts Limited runs the discovery workshops in days 1–15 and returns a fixed commercial offer and integration plan before configuration starts. A live demonstration on your own journeys can be arranged at your convenience.